New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 16 september 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMERmagazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

 

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Persbericht

New Speech Analytics Research Recognizes Verint for High Customer and Product Satisfaction Ratings

Fri Sep 16, 2016

Company Also Recognized by Speech Technology and CUSTOMER Magazine for Innovation in Customer Analytics Solutions

MELVILLE, N.Y., 16 september 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores in five vendor and 10 product satisfaction categories highlighted in DMG Consulting LLC’s new 2016/2017 Speech Analytics Product and Market Report. Additionally, the company has been named a 2016 “Speech Industry Star Performer” by Speech Technology magazine and awarded the “Speech Technology Excellence Award” from CUSTOMER magazine.

DMG Consulting LLC’s 2016/2017 Speech Analytics Product and Market Report

According to the DMG report, Verint earned perfect scores—five out of five—in the following vendor satisfaction categories: ongoing service and support, professional services, responsiveness to product enhancement requests, communication and overall vendor satisfaction.

The company also received top scores in 12 additional product satisfaction categories, as well as perfect scores in the following:

  • Ease of use/configuration/maintenance
  • Ease of integration with third-party applications
  • Ease of creating searches and queries
  • Accuracy and business relevance of results
  • Call analysis capabilities
  • Ability to improve first contact resolution
  • Ability to identify business process/procedure/policy issues
  • Ability to improve compliance with regulatory requirements
  • Ability to reduce customer effort
  • Ability to improve customer engagement

CUSTOMER Magazine’s Speech Technology Excellence Awards

Receiving the 2016 “Speech Technology Excellence Award” is Verint Real-Time Speech Analytics. According to TMC’s CUSTOMER magazine, the software demonstrates innovation in speech technology solutions designed to improve the customer experience. Verint Real-Time Speech Analytics leverages conversational indicators and analyzes customer calls as they unfold, enabling organizations to take a proactive approach to identifying opportunities. This insight helps guide interactions for the mutual benefit of both the end customer and the organization.

Speech Technology Magazine’s Speech Industry Star Performer Awards

In addition, Verint recently received the 2016 “Speech Industry Star Performer” honor from Speech Technology magazine for its workforce optimization solutions, which includes Verint’s Identity Authentication and Fraud Detection software. This solution uses voice biometrics to authenticate customers faster and enhance fraud detection. This honor also pointed to the company’s strength in cloud-based deployments, along with its acquisition of Contact Solutions earlier this year.

“Receiving this recognition from the end users of our software reflects our commitment to developing customers for life with each successful interaction,” says Ryan Hollenbeck, senior vice president, global marketing and the customer experience, Verint. “When customers realize the full benefit of their Verint solutions, it enables them to transform the way they engage with their customers. We’re proud to be part of that transformation.”

For more information about Verint’s Speech Analytics software, Customer Analytics suite and broader Customer Engagement Optimization portfolio, visit www.verint.com.

Over Verint Systems Inc.
Verint® (Nasdaq: VRNT) is een wereldwijde, toonaangevende leverancier van Actionable Intelligence®-oplossingen met een focus op customer engagement optimization, security intelligence en fraude, risico en compliance. Vandaag de dag rekenen meer dan 10.000 organisaties in 180 landen — waaronder meer dan 80 procent van de Fortune 100 — op intelligence van Verint-oplossingen om weloverwogen, effectieve en tijdige beslissingen te nemen. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Dit persbericht bevat ‘toekomstgerichte verklaringen’, waaronder verklaringen over verwachtingen, voorspellingen, meningen, kansen, plannen, strategieën, overtuigingen en gelijksoortige verklaringen in verband met Verint Systems Inc. Deze toekomstgerichte verklaringen bieden geen garanties voor toekomstige prestaties en zijn gebaseerd op verwachtingen van het management, waarbij sprake is van een aantal risico's, onzekerheden en aannames, die ieder op zich kunnen leiden tot feitelijke resultaten die wezenlijk afwijken van de resultaten die in de toekomstgerichte verklaringen worden verwoord of geïmpliceerd. Voor een gedetailleerde bespreking van deze risico's verwijzen we naar ons Jaarverslag op Formulier 10-K voor het fiscale jaar geëindigd op 31 januari 2016, ons Kwartaalverslag op Formulier 10-Q voor het kwartaal geëindigd op 31 juli 2016 en andere rapporten die we indienen bij de SEC. De toekomstgerichte verklaringen in dit persbericht zijn opgesteld op de datum van dit persbericht en Verint is niet verplicht deze te actualiseren of herzien of te verklaren waarom feitelijke resultaten mogelijk afwijken, tenzij wettelijk vereist.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH en VIGIA zijn handelsmerken of geregistreerde handelsmerken van Verint Systems Inc. of haar dochterondernemingen. Andere vermelde handelsmerken zijn het eigendom van hun respectievelijke eigenaars.

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