Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 9 oktober 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

 

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Persbericht

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., 9 oktober 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis. Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum. For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

Over Verint Systems Inc.
Verint® (Nasdaq: VRNT) is een wereldwijde, toonaangevende leverancier van Actionable Intelligence®-oplossingen met een focus op customer engagement optimization, security intelligence en fraude, risico en compliance. Today, over 10.000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The purchases were made in Verint’s second and third quarters of 2017.

Dit persbericht bevat ‘toekomstgerichte verklaringen’, waaronder verklaringen over verwachtingen, voorspellingen, meningen, kansen, plannen, strategieën, overtuigingen en gelijksoortige verklaringen in verband met Verint Systems Inc. Deze toekomstgerichte verklaringen bieden geen garanties voor toekomstige prestaties en zijn gebaseerd op verwachtingen van het management, waarbij sprake is van een aantal risico's, onzekerheden en aannames, die ieder op zich kunnen leiden tot feitelijke resultaten die wezenlijk afwijken van de resultaten die in de toekomstgerichte verklaringen worden verwoord of geïmpliceerd. Voor een gedetailleerde bespreking van deze risico's verwijzen we naar ons Jaarverslag op Formulier 10-K voor het fiscale jaar geëindigd op 31 januari 2017, ons Kwartaalverslag op Formulier 10-Q voor het kwartaal geëindigd op 31 juli 2017 en andere rapporten die we indienen bij de SEC. De toekomstgerichte verklaringen in dit persbericht zijn opgesteld op de datum van dit persbericht en Verint is niet verplicht deze te actualiseren of herzien of te verklaren waarom feitelijke resultaten mogelijk afwijken, tenzij wettelijk vereist.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere vermelde handelsmerken zijn het eigendom van hun respectievelijke eigenaars.

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