Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 5 december 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership. These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

 

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Persbericht

Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 5 december 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership. These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

IT Mídia 100+ Innovators Award

The 100+ Innovators award was presented to innovators named in a study by IT Mídia, an IT business communications company, in partnership with PwC, one of the largest professional services providers in the world, in the areas of auditing and consulting. This annual study ranks companies in 20 sectors of Brazil’s economy.

Verint and its Customer Experience Program were profiled for the methodology the company uses to capture, analyze and act on customer feedback, assessments and suggestions—all for the purpose of enhancing customer engagement and experiences, and developing customers for life.

“We have a broad footprint in Latin America and are delighted to be named among the 100 most innovative information technology companies in Brazil,” says Verint’s Diego Gomez, VP Latin America and Caribbean. “We stake our reputation on the way we engage with and help organizations simplify customer engagement, empower their customers and employees, and share intelligence to drive better decisions and outcomes.”

Frost & Sullivan Latin America Customer Service Leadership Award

Frost & Sullivan recognized Verint with its Customer Service Leadership honor, citing the company’s approach to developing a solid, customer-feedback-influenced platform backed by high-end solutions and expertise. The award highlights those that maintain consistently high standards for customer service quality and develop deep relationships with their customers.

This industry analyst honor reinforces Verint’s innovative strategies and performance across the region, as well as its commitment to helping customers achieve their business goals through the use of its Customer Engagement solutions. It also points to Verint’s strong performance in key Frost & Sullivan benchmarking criteria that includes quality of customer service (empowerment, leverage of customer feedback, speed/timeliness, frictionless interaction and technological investment) and customer impact (price/performance value, customer purchase/ownership/service experience and brand equity).

“Verint has taken important future-ready steps to move beyond the traditional APO provider role and towards operating as a trusted partner that successfully responds to increasing consumer preferences, needs and expectations. The company’s portfolio additions have enriched its customer engagement offerings with capabilities to capture and act on specific and structured feedback from customers and share valuable intelligence and insights across the enterprise,” adds Maiara Paula Munhoz, senior industry analyst, Frost & Sullivan.

Over Verint Systems Inc.
Verint® (Nasdaq: VRNT) is een wereldwijde, toonaangevende leverancier van Actionable Intelligence®-oplossingen met een focus op customer engagement optimization, security intelligence en fraude, risico en compliance. Today, over 10.000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Dit persbericht bevat ‘toekomstgerichte verklaringen’, waaronder verklaringen over verwachtingen, voorspellingen, meningen, kansen, plannen, strategieën, overtuigingen en gelijksoortige verklaringen in verband met Verint Systems Inc. Deze toekomstgerichte verklaringen bieden geen garanties voor toekomstige prestaties en zijn gebaseerd op verwachtingen van het management, waarbij sprake is van een aantal risico's, onzekerheden en aannames, die ieder op zich kunnen leiden tot feitelijke resultaten die wezenlijk afwijken van de resultaten die in de toekomstgerichte verklaringen worden verwoord of geïmpliceerd. Voor een gedetailleerde bespreking van deze risico's verwijzen we naar ons Jaarverslag op Formulier 10-K voor het fiscale jaar geëindigd op 31 januari 2017, ons Kwartaalverslag op Formulier 10-Q voor het kwartaal geëindigd op 31 juli 2017 en andere rapporten die we indienen bij de SEC. De toekomstgerichte verklaringen in dit persbericht zijn opgesteld op de datum van dit persbericht en Verint is niet verplicht deze te actualiseren of herzien of te verklaren waarom feitelijke resultaten mogelijk afwijken, tenzij wettelijk vereist.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere vermelde handelsmerken zijn het eigendom van hun respectievelijke eigenaars.

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