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Verint in het nieuws

Jump to Month: JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

JUNE

The privacy and protection speech: Educating bank customers about voice biometrics
BAI
20 juni 2017

Verint Launches Mid-Market WFO
Smart Customer Service
12 juni 2017

Verint Provides Engagement Tools for CX Practitioners, and a Case Study of CX in Practice
CustomerThink
4 juni 2017

Customer Conferences: The Best Time of Year to Improve CX
CustomerThink
2 juni 2017

MAY

Criminals Manipulate Call Center Agents (Portuguese)
Consumidor Moderno
26 mei 2017

Customer Trust Must Be Earned
CRM Magazine
19 mei 2017

Voice of Customer Industry Trends: Consolidation, Disruption, and the Rise of Real-Time Action
CustomerThink
17 mei 2017

Verint Introduces Customer Experience Consulting Services
Insurance Innovation Reporter
17 mei 2017

Verint Launches Workforce Optimization Consulting
Workforce Optimization Software
17 mei 2017

Verint Earns Our Editor’s Retail Choice Award™ for Customer Engagement Optimization
DealCrunch
15 mei 2017

Calling All Contact Centers
Software Magazine
8 mei 2017

Two Reasons to Analyze What Customers Say – Just Not What They Do
CustomerThink
4 mei 2017

The Personalized Service and Data Security Dilemma
Contact Center Pipeline
1 mei 2017

A View from the Saddle: Communing with Communities
Contact Center Pipeline
1 mei 2017

Surprise! Your Customers Still Want to Speak to Humans
CMSWire
1 mei 2017

APRIL

Digital vs. Human Customer Service: Who is the Victor?
Media Sales Today
21 april 2017

Verint WFO Achieves Cisco Compatibility Certification
Smart Customer Service
19 april 2017

Can Your Quality Assurance Team Really Monitor 100% of Calls? Should It?
CustomerThink
13 april 2017

Verint Enhances Community Solution
CRM Magazine
12 april 2017

Empowering the Consumers Through Digital Channels (Portuguese)
Consumidor Moderno
10 april 2017

Employee Advocacy is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”
CustomerThink
6 april 2017

MARCH

Verint and Tango Networks Partnership (Portuguese)
Callcenter.inf.br
30 maart 2017

The 2017 CRM Service Leaders
CRM Magazine
27 maart 2017

Is Your Omnichannel Strategy Customer-centric or Self-centric?
CustomerThink
26 maart 2017

Customer Experience as a Competitive Tool
Travel Weekly
22 maart 2017

89% of Consumers Are Concerned About Data Security and Privacy (Portuguese)
Security Report
22 maart 2017

Privacy and Data Security Among Key Consumer Concerns (Spanish)
NetmediaMX
21 maart 2017

Verint Among the Best Companies in the Robot Process Automation (Portuguese)
Consumidor Moderno
20 maart 2017

The Churn of the Digital Consumer
Information Age
20 maart 2017

Data Security and Privacy, What Worries Them Most (Portuguese)
Excelsior
17 maart 2017

Verint Shows How to Transform the Customer Experience with Speech Analytics and Robotics in Mexico (Spanish)
Global Media IT
17 maart 2017

Operational Framework is Key to Breaking Down Business Silos
BPA Quality
16 maart 2017

Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy
Dataversity
15 maart 2017

WhatsApp Field-Trials Business Chat
CRMBuyer
14 maart 2017

Why Marketers Need a CMS in Their Toolkit this Year
Martech Advisor
14 maart 2017

Verint Ups the Ante on Employee and Customer Engagement
Loyalty360
10 maart 2017

Report Finds Personalization, Security Key for Consumers’
BizReport
10 maart 2017

9 in 10 Consumers Worried About Online Privacy (But Most Want Personalisation Too)
NetImperative
9 maart 2017

Verint Reveals Consumer Concerns (Spanish)
Prensario TI Latin America
Mach 8, 2017

Verint, Tango WFO Solutions Improve Mobile Workforce
Workforce Optimization Software
7 maart 2017

TMC Announces Customer of the Year Award Winners
CUSTOMER Magazine
7 maart 2017

Verint Partners with Tango Networks
CRM Magazine
2 maart 2017

KMWorld 100 Companies That Matter in Knowledge Management 2017
KMWorld
1 maart 2017

Verint, Elan Moriah, President, Customer Engagement Solutions, Verint®: View From The Top
KMWorld
1 maart 2017

FEBRUARY

Surrender Your Desk: It's Time To Let The Robots Take Over
benzinga.com
February 27,2017

The Rise of Facebank – Why Social Banking is Here to Stay
Fintech Finance
27 februari 2017

Recipients of the 2017 CUSTOMER Products of the Year Award Announced
CUSTOMER Magazine
24 februari 2017

Verint Adds OpinionLab for Deeper Omni-channel Customer Engagement
Technology Evaluation Centers
23 februari 2017

Hardware.com.br Interviews: Ronaldo Stanzione, Verint Brazil Country Manager (Portuguese)
Hardware.com
22 februari 2017

79% Of Consumers Want A Human Option For Customer Service
Retail Touchpoints
20 februari 2017

We Like to Talk with People on the Phone
One-Minute Marketer
16 februari 2017

The Fourth Industrial Revolution Has Begun (Portuguese)
HSM Management
15 februari 2017

The 2017 State of the Speech Technology Industry: Speech Analytics
Speech Technology
6 februari 2017

Study Reveals Increased Wear of Consumers with Digital Channels (Portuguese)
IP News
6 februari 2017

Verint Celebrates Achievements (Portuguese)
Callcenter.inf.br
Febr4uary 6, 2017

Are Chief Marketing Technologists Key to Customer-Centricity?
MyCustomer
6 februari 2017

Verint Customer Experience Program Receives New Honors (Spanish)
Contactforum.com
2 februari 2017

A Tool for Positive Change: Five Tips for Building a Customer Journey Map
CustomerThink
2 februari 2017

Verint Recognized in DMG Consulting's Workforce Optimization Report
Workforce Optimization Software
1 februari 2017

Digital Feedback Management: The Next Chapter for Customer Service
Contact Center Pipeline
1 februari 2017

JANUARY

Verint Partners with Content Guru
Speech Tech Mag
30 januari 2017

Is there Common Ground between Customers and Brands on what Loyalty Means?
Blogorama
30 januari 2017

Customers Using Digital Channels Are More Likely to Switch Providers (Portuguese)
ComputerWorld
30 januari 2017 

Digital Consumers Are More Likely to Switch Providers (Portuguese)
IT Forum 365
January 30, 2017 

Study Reveals Greater Wear Among Digital Consumers (Portuguese)
E-commerce Brazil
January 30, 2017

Digital Channel Favors Supplier Exchange, Concludes Survey (Portuguese)
TI Inside Online
27 januari 2017 

Digital Customers Less Loyal
Media Post
25 januari 2017

Digital Engagement for the Win
BPA Quality
25 januari 2017

Customer Retention, Increasingly Difficult With the Digital Age: Study (Spanish)
ComputerWorld Mexico
23 januari 2017 

Human Interactions Drive Higher Loyalty Among Digital Consumers
Fierce Retail
23 januari 2017

Top 10 Hot Artificial Intelligence (AI) Technologies
Forbes
23 januari 2017

CustomerThink Names 12 Global Thought Leaders as Advisors for 2017
CustomerThink
20 januari 2017

Balancing the Digital Demand with Human Touch
Fast Moving
19 januari 2017

Is the High Street Fighting Back?
Retail Gazette
19 januari 2017

A Wake-Up Call For Brands
Business LIVE
19 januari 2017

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn
CDG Portal
18 januari 2017

Getting The Balancing Right Between The Digital Demand And The Human Touch
Global Banking & Finance Review
17 januari 2017

Online Shopping Erodes Brand Loyalty
ShopSafe
17 januari 2017

Balancing the Digital Demand With the Human Touch
Business & Finance
16 januari 2017

Clear Winners in the Digital World Offer Better Platforms Related to Customer Personalization 
Loyalty360
16 januari 2017

Study Shows Keys to Customer Retention for Online and In-Store Retailers
Inc.
16 januari 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
DataQuest
13 januari 2017

10 Mind-Boggling Digital Marketing Stats From This Week
Econsultancy
13 januari 2017

Analytics and CX - Market Trends 2017
Silicon India
12 januari 2017

Consumers Who Do Business Through Digital Channels More Likely to Swap Providers, Verint Study Shows
Retail Times
12 januari 2017

Global Study Finds Higher Attrition Among Digital Consumers
eContent
12 januari 2017

Do online shoppers have loyalty in mind?
MediaAvatarme.com
12 januari 2017

Study: Digital shoppers less loyal
BizReport
11 januari 2017

Global Study Finds Higher Attrition Amongst Digital Consumers
Call Centre Helper
11 januari 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
FinTech Finance
11 januari 2017

Digital Dilemma
Digitalisation World
11 januari 2017

Verint: The Human Touch, Central to the Customer (Spanish)
Prensario TI
11 januari 2017  

Verint Global Study Notes Increased Wear Among Digital Consumers (Spanish)
Call Center News
11 januari 2017

BGL Group Reaps Benefits From Speech Analytics Project
Insurance Business
11 januari 2017

UK Insurance Group Targets Savings Through Speech Analytics Project
Life Insurance
10 januari 2017

New Verint App Extends Employee Engagement Capabilities on Mobile Devices
KMWorld
6 januari 2017

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value
CustomerThink
6 januari 2017

What Will Be the Single Biggest Security Threat of 2017?
IDG Connect
5 januari 2017

Verint Introduces Mobile Work View App for Optimizing Workforce Capabilities
MarTech Advisor
5 januari 2017

Verint Launches Mobile Work View
SmartCustomerService.com
4 januari 2017

Verint's New WFO App Promotes Safe BYOD Practices
Workforce Optimization Software (TMC)
4 januari 2017

The Year Ahead: 17 on ’17 (PDF)
Contact Center Pipeline
1 januari 2017

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