Engage Global Conference 2017 | Customer Speakers

Customer Speakers

We are thrilled to highlight some of our customer and partner speakers at Engage 2017. You can get more information on speaker sessions on our breakout session descriptions page.




A Customer Analytics Trifecta - Reducing Repeat Callers, Increasing FCR, and Improving CSAT


Connected Products: Lessons from the Field


Knowledge Management – Increasing Adoption of Knowledge in the Enterprise


Create a Winning Strategy with Workforce Management and Desktop and Process Analytics


Keys to Deployment Success in a Massive Workforce Optimization Implementation


Optimizing Your Workforce in a Multi-Touch, Omnichannel World


Cracking the Confusion Category – Breaking Large Categories into Bite-Size Pieces


Digital Voice of Customer – Richer Insights, Better Business Outcomes


No Rules, Just Right - How Outback Steakhouse Listens to Customers Across Channels


The Science of Easy - Speech Analytics at Schwab Makes It Easier for Our Clients


Executive Perspectives in an Omni-Channel World


Tipping the Balance towards Self-Service


Upgrading Systems and Citizen Services


From Fixed to Flex Scheduling


Using Process Discovery to Create Baselines for Automation and Improvements


Transformers: The Prominence of Culture and Change Management


Executive Perspectives in an Omni-Channel World


Speech Analytics 2,0 – The Journey from Descriptive Analysis to Prescriptive Insight.


Achieving World-Class ROI with Speech and Text Analytics


Customizing the Experience - Delivering Successful Self-Help


Connecting the Store and Branch Experience to Other Channels


Connecting the Store and Branch Experience to Other Channels


Ensuring Smooth Sailing Ahead with Verint Strategic Planner


Finding ROI in a Mid-Sized, Well-Understood Contact Center


Secrets of Performance Management Success


Today's Changing Workforce - How Branches are Responding and Evolving


Using Desktop and Process Analytics to Navigate the Path Forward with Robotic Process Automation


Secrets of Performance Management Success


Speech Analytics 101 – Speech Analytics for Beginners


Speech Analytics Isn’t Just For Customer Service Anymore


Driving Process Improvements with Speech Analytics


Today's Changing Workforce - How Branches are Responding and Evolving


Driving Quality and Sales with Speech Analytics


Speech Analytics Version 15,1– Trading a Lincoln for a Lamborghini


Tackle Net Promoter Score with Verint Speech Analytics Version 15,1


Looking Ahead with Verint Version 15,1


Knowledge Management – Increasing Adoption of Knowledge in the Enterprise


Verint's Digital First Transformation Strategy and Vision - Part 1 and 2


Best Practices for Increasing Schedule Flexibility


Deploying Global Employee Satisfaction Surveys with Verint Enterprise Feedback Management


Are You Leaking Business Intelligence from Your Mobile Communications?


Cloud ACD to WFO - You Complete Me


Connecting the Store and Branch Experience to Other Channels


The Power of an NPS Process – Building Long-Term Relationships of Increasing Value


Creating a Next-Generation Currency for Your Next-Generation Workforce


Getting Ready to Fly: A Verint Engagement Management Success Story