Financial Services

ABN AMRO, a leading financial services company headquartered in the Netherlands, is using Verint Workforce Management to reduce costs from overstaffing and overtime by balancing workloads, improve employee satisfaction and their work-life balance. Their call centre is open to the public 24/7, employs a staff of 1,400 and handles over four million phone calls per year, as well as email, social, and web-based queries.

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