Owned by Allianz, one of the world’s largest property and casualty insurers, Allianz Partners, a leading provider of travel insurance, corporate assistance, and concierge services, leveraged Verint Speech Analytics for an objective data-driven means to evaluate associate performance and deliver targeted coaching, providing a novel approach to accent neutralization that increased transcription accuracy and improved customer satisfaction.

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Allianz Enhances Customer Experience with Verint Speech Analytics