The Reducing Reoffending Partnership is using eg Operational Intelligence® including eg work manager® to efficiently administer cases in two centres in the UK from a range of external sources such as the police, the courts, and the National Probation Service. The solution enables them with insight into work throughput, performance, improved forecasting, and increased quality and compliance management. Some of the benefits the RRP has achieved include a saving of £250,000 annually, call abandon rates reduced by 50% and clearance of all historical case backlogs.

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Reducing Reoffending Partnership