MELVILLE, N.Y., February 14, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement CompanyTM, today announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019.
MELVILLE, N.Y., February 11, 2019 – Verint® Systems Inc. (Nasdaq: VRNT) today announced its participation in the Morgan Stanley Technology, Media & Telecom Conference, along with its previously announced participation in this week’s Goldman Sachs Technology and Internet Conference.
ForeSee’s Digital Experience Index for Q4 2018 Shows Surge in Mobile
MELVILLE, N.Y, January 29, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the results of the ForeSee® Digital Experience Index™ (DXI™). Verint acquired ForeSee to create the market’s most comprehensive omnichannel cloud Voice of the Customer (VoC) portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact.
Cloud-based deployments bring new operational intelligence capabilities to more contact centers to transform customer experience
Austin, Texas – Avaya ENGAGE® 2019 and Melville, NY, January 22, 2018 – Avaya Holdings Corp. (NYSE: AVYA) and Verint Systems Inc., The Customer Engagement Company ™, (NASDAQ:VRNT) today announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact center. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models.
WEYBRIDGE, U.K. and MELVILLE, N.Y., January 10, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrates its customers across EMEA and today announced 10 organisations that have been awarded for excellence in customer engagement, employee engagement, workforce optimisation (WFO), financial compliance and more.
Frost & Sullivan LATAM Recognizes Excellence in 10 Performance Criteria for Verint’s Comprehensive Customer Engagement Platform, Specifically Noting Automation, IVA, and Speech Analytics Innovation
SAO PAULO, Brazil and MELVILLE, N.Y., January 3, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), the Customer Engagement Company™, today announced that it has been recognized by Frost & Sullivan as the market leader in the Latin American contact center applications industry. The recipient of the industry analyst’s 2018 Latin American Contact Center Applications Market Leadership Award, Verint was selected from a field of candidates based on excellence in 10 key performance criteria, including product quality, implementation excellence, product differentiation, price/performance value and customer experience from purchase, to ownership, to service.
Combination Will Create the Most Comprehensive Omnichannel Cloud VoC Portfolio to Help Organizations Deliver Exceptional Customer Experiences
MELVILLE, N.Y., December 17, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact.
Council Migrates to Cloud with Enhanced Solutions for Engaging Citizens More Efficiently, Reducing Costs
WEYBRIDGE, U.K. and MELVILLE, N.Y., December 13, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat.
MELVILLE, N.Y., December 6, 2018 – Click here to read the press release.
New Automation Solution is Designed to Reduce Costs, Improve Compliance and Customer Experience
MELVILLE, N.Y., December 5, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings.
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