Partnership to Extend Reach of Workforce Optimization Solutions in Enterprise Contact Center Environments
MELVILLE, N.Y. , November 19, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has formed a global strategic partnership with Unify, a leading enterprise communications software and services firm. The relationship extends the reach and availability of Verint Workforce Optimization™ (WFO) solutions into enterprise contact centers, or customer engagement centers, on a global basis.
In January 2014, Unify announced its selection of Verint as a global strategic alliance partner. Since formalizing their partnership in August 2014, the organizations have focused on joint go-to-market strategies that leverage Unify’s presence in the enterprise and Verint’s leadership in the WFO market. Through the partnership, Unify resells Verint’s Workforce Optimization solutions, making the technology even more widely available worldwide. Additionally, Verint will work closely with Unify to co-develop strategic features designed to help Unify contact center customers reach their full potential.
“As a recognized leader in customer engagement optimization and workforce optimization, we welcome the addition of Verint solutions to our portfolio, and look forward to the strategic initiatives that will drive business success for our clients,” says Stephen Feldman, director of product management for contact centers at Unify.
Delivering high-value packaged services, both directly and through partners, Unify offers customers such capabilities as IP voice, web collaboration, video conferencing, mobility and contact center solutions to maximize existing infrastructures, business processes and productivity. Unify leverages solutions that work across virtually any communications channel and device—desk phone, smartphone, tablet, desktop or laptop.
“Verint is very pleased to have entered into this relationship. It broadens our footprint in the industry, furthers the availability of technology through a world-class partner ecosystem, and can bring customers even greater access to and benefit from both Unify and Verint solutions and services,” adds Oren Stern, senior vice president, product strategy for Enterprise Intelligence Solutions™ at Verint.
Unify is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. www.unify.com/us