Agreement Significantly Expands Connex Customer Engagement Offerings to Enterprises across Canada, Including Verint Tools for Engaging Today’s Customers and Employees, Improving Service and Automation with AI Tools.
MELVILLE, N.Y., October 17, 2018 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced an expanded partnership with Connex Telecommunications, Inc. (“CTI”), a Canadian telecommunications provider. The partnership gives Connex the ability to offer a broader range of Verint solutions, both on premises and in the cloud, to its customers.*
Partners with Verint since 2014, Connex has offered Verint Workforce Engagement as part of the contact center solutions Connex provides its customers. The newly expanded, strategic relationship provides Connex the ability to implement, integrate and support Verint’s broader Customer Engagement portfolio for enterprises across Canada.
With customers—including some of the world’s best-known brands—across financial services, technology, utilities, government, hospitality and a range of other industries, Connex has long held a commitment to exceptional customer service, supporting its customers’ digital transformation with offerings for self-service, interactive voice response (IVR) systems, digital call recording, quality monitoring and other solutions.
Partnership Adds New Self-Service Technologies to Connex Portfolio
The Verint agreement significantly expands those offerings, giving Connex customers access to Verint’s enhanced speech, text and desktop analytics tools, and solutions that blend artificial intelligence (AI) and natural language understanding technology. Those Customer Engagement solutions help enterprise contact centers serve their customers better and faster through self-service, automation and AI-supported interactions with agents.
“We have doubled-down on our business strategy with Verint and their solutions, and we are committed to bring further value to our customers,” says Sayan Navaratnam, CEO, Connex. “This newly expanded partnership will provide greater value for our existing and future customers, augmenting and enhancing our core services. I am confident that together we will substantially improve our ability to address a growing variety of customer needs, dramatically expanding our market share.”
The new agreement provides for mutual investment by Connex and Verint in marketing campaigns, dedicated sales, technology and support resources. It also includes the creation of an innovation lab for Connex to showcase best-of-breed applications to its customers.
“This expanded partnership will allow us to provide exponential operational efficiency for call centers, back office and branch locations across a broad range of industry verticals for companies of all sizes throughout the Canadian market,” says Verint’s Jonathan Lerner, SVP and GM of Americas sales. “We look forward to the benefits this expanded partnership can give Canadian organizations in helping new and existing customers simplify, modernize and automate their operations to reduce costs, increase customer satisfaction and brand loyalty.”
Click here to learn more about Verint’s Customer Engagement™ portfolio, including offerings for workforce engagement, self-service, voice of the customer, compliance and fraud mitigation.
About Connex Telecommunications Inc. (CTI): CTI is a Canadian National Telecommunications provider which engineers, designs, implements and services end to end Telecommunications solutions and is an industry leader in voice, video and data solutions over traditional and next generation converged IP networks. Learn more at www.connexservice.ca.